FAQs
General Questions
Who is Artimer Labs?
Artimer Labs is a solo initiative founded in 2024 and run by Dave Gulati, striving to create digital solutions to your everyday problems. If you want to learn more, please visit our About page.
What types of digital products do you offer?
We offer a variety of digital products including desktop wallpapers, Notion templates, planners, and more. Our collection is constantly expanding, so check back often for new items!
Sales
How do I purchase a digital product?
Simply browse our Store page, select the product you like, and click the ‘PURCHASE ON GUMROAD’ button. Follow the checkout process to complete your purchase. Once the payment is processed, you’ll be able to access your digital product by downloading it or through a link (it just depends on the product).
What payment methods do you accept?
As we sell our products through Gumroad, please visit Gumroad’s Accepted Payment Options page to view an up-to-date list of payment methods. All payments are securely processed.
Is my personal information secure when making a purchase?
Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure that your personal information is protected during the checkout process.
Can I request a custom product?
Yes, we do take custom orders! Please contact us with your requirements and we’ll get back to you.
Do you offer any discounts for bulk purchases?
No, we do not offer discounts for bulk purchases.
Do you offer any free products?
Yes! We have a selection of free digital products available for download. Check out our Store page to explore what’s available.
Do you offer gift cards?
No, we do not offer physical or digital gift cards.
Can I leave a review for the products I purchased?
Absolutely, we value your feedback! You can leave a review on the product page of our website or on the product page of Gumroad listing to help others make informed decisions.
Download and Access
I didn’t receive my download link. What should I do?
Depending on the product you purchased, there may be a download button displayed after the payment has been successfully cleared, or you may receive a download link in your email inbox. If you are expecting a download link to be emailed to you for your product, please check your spam/junk folder. If it’s not there, contact us for assistance.
Can I re-download my purchases?
Yes, you can re-download your purchased products at any time.
Can I share the digital products with others?
No, the purchase of digital products is for individual use only. Sharing, distributing, or reselling the products is strictly prohibited. Please direct others to our website if they are interested in purchasing.
Are there any restrictions on how I can use the wallpapers?
You can use the wallpapers on any of your personal devices, however, they cannot be redistributed or claimed as your own work.
Usage and Compatibility
Are your products compatible with both Windows and Mac?
Yes, our desktop wallpapers and Notion templates are compatible with both Windows, Mac and Linux operating systems. If a product is only compatible with certain operating systems, this will be listed in the product’s description.
Can I use your Notion templates on the mobile app?
Yes, our Notion templates are designed to be fully compatible with both the desktop and mobile versions of Notion.
Can I edit the Notion templates to suit my needs?
Absolutely! Our Notion templates are designed to be fully customizable. You can modify them to fit your personal workflow and preferences.
Troubleshooting
The file I downloaded is not working. What should I do?
If you encounter any issues with your downloaded file, please ensure that you have the necessary software to open it. If the problem persists, contact us for help.
How can I unzip the downloaded files?
Our digital products may be delivered in a .zip file format. On Windows, right-click the file and select ‘Extract All’. On Mac, double-click the file to unzip it.
What should I do if I encounter a bug or issue on the website?
If you encounter any bugs or issues while using our website, please contact us. We appreciate your feedback and work quickly to resolve any problems.
Refunds and Returns
Can I get a refund for my purchase?
Due to the digital nature of our products, all sales are final and non-refundable. If you experience any issues with your download or the product itself, please contact us and we will do our best to resolve the issue.
What if I purchased the wrong product?
Please contact us as soon as possible. While we cannot offer refunds, we can often assist you in obtaining the correct product.
Contact Us
How can I contact your support team?
You can reach our support team via the Contact Us page or by emailing support@artimerlabs.com. We strive to respond to all inquiries as soon as possible.